Q: Do you offer customization services before or after purchasing a Joomla template? 
A: No, sorry we do not offer customization on any of our Joomla products at this time.

Q: Do you offer services that convert an existing html into a Joomla template?
A: No, sorry we do not offer customization on any of our Joomla products at this time.

Q:  Can I purchase a Joomla template before I install my Joomla database?
A:  No, we don’t recommend it.  We ask that all our buyers have Joomla already installed on their server, and have some basic working knowledge of the Joomla infrastructure itself.   Depending on which joomla version template you want to purchase, you need to go to www.joomla.org and locate the appropriate Joomla database.  For our 1x Joomla templates locate the latest version of 1x joomla install, and for our 1.5 joomla templates locate the latest version of 1.5 joomla install.

Q: Is there a return policy?
A: Sorry, because our templates are intangible products they are non-refundable.   Furthermore, we cannot take responsibility for a customer's lack of Joomla knowledge.  Please ensure you have the prerequisite Joomla knowledge and required software (graphic program for editing your logo) to make use of these templates. We ask that all our buyers have Joomla already installed on their server, and have some basic working knowledge of the Joomla infrastructure itself.  In rare situations, when a template defect emerges, we do offer a refund/exchange policy. 

Q: Does a joomla template purchase include instruction on how to install the template and set it up?
A:  Yes, we do provide a comprehensive, template-install instruction file, along with helpful screen shots to aid in setting up your Joomla modules ect.  Note, our instructions do not include how to install the actual Joomla database itself.  We advise all our customers to have joomla already installed.

Q: Will my template come with all the same web pages, links, and content as the live demo?
A: No.  This is a database driven template.  You will have to generate your own web pages, links, content, ect.  We put the extra time into setting up pages, links, and images to demonstrate the potential of what you can do with the template.

Q: What software do I need to use Joomla?
A: You will need to install either the 1x or 1.5x Joomla infrastructures to your server.   In addition, you will need Adobe Photoshop 7+, or a software that allows editing psd layers to modify things such as your logo, and other misc graphics that come with your template.   

Q: Do I need an html editor for Joomla?
A: No, not really.  You can mostly edit your index.php and css files within the Joomla admin.  However, if you choose to use an html editor when making modifications to those files, you can use any PHP editor like Dreamweaver or Microsoft Expression Web.

Q: What kind of support will I receive with my Joomla template?
A:  You can receive basic support regarding the initial setup of your Joomla template.   That only includes support on getting your modules, and other misc items the same as we have in our live demos. 

Our support for joomla templates does not include the following:

• Installing your joomla infrastructure for you, or giving guidance on how to.
• Installing or trouble-shooting 3rd party extensions that did not come with your joomla purchase.
• Giving guidance on how to set up your joomla content, pages, links, and images, troubleshooting errors or problems within your joomla infrastructure.  In such cases, we recommend that you utilize the joomla forums http://forum.joomla.org, and or locate the appropriate joomla manual needed in your particular situation. 

Q: I would like to purchase a Joomla 1x template; will it work with my Joomla 1.5 install?
A: No, it will not.  In some cases you can utilize your “Legacy” mode for making a 1x template within a 1.5 Joomla database work.  However, we have tested most of our 1x templates and have determined there are misc rendering problems.  In this case, we highly advise against trying to purchase a 1x joomla template to work within your 1.5 Joomla database.

Q: If I purchase a 1.5 Joomla template, will it work in a Joomla 1x version install?
A:  No, it will not.  A 1.5 Joomla template is compatible and will only work in a 1.5 Joomla infrastructure.

Q: Will my joomla template come with all the pages/links you have in your live demo?
A:  No, it will not.  By definition, joomla is a dynamic content management system.  That being said, because your content, pages, links, images, ect have to be generated from your database, the user will have to set these things up themselves.   

Q: I purchased a 1.5 Joomla template and do not have the same populated module list as what you show in your template instructions?
A:  By default Joomla! 1.5 manual installations come with only “Main Menu” module if you do not install the “sample data” during the installation process.  If you do not install the “sample data” during a manual Joomla 1.5 installation, then you will have to manually install the modules used with our template.